KLIM SHIPPING INFORMATION

Shipping Policy

Thank you for shopping with Klim. This Shipping Policy explains how orders are processed, when delivery is expected, how tracking works, and what to do if you need help with a shipment.

Free Worldwide Shipping

Klim offers Free Worldwide Shipping on all eligible orders. There is no separate shipping charge added at checkout for standard order delivery.

Order Processing Time

Orders are typically processed within 1–3 days after the order is placed. Processing includes order review, payment confirmation, item preparation, and shipment handoff.

Processing time is separate from delivery time. Orders placed during high-volume periods, holidays, or promotional events may require additional review before shipment.

Estimated Delivery Time

Estimated delivery time is 2–5 days after shipment. Delivery timing may vary based on destination, local delivery conditions, weather, transportation delays, or other events outside normal transit control.

Delivery estimates are provided as a general guide and should not be treated as a guaranteed arrival date.

Shipping Destinations

Klim ships worldwide through our Free Worldwide Shipping service. If a delivery address cannot be serviced or additional information is needed to complete delivery, we will contact you using the email address provided with your order.

Shipping Rates

Shipping is free worldwide. Klim does not charge a separate standard shipping fee for orders covered by our Free Worldwide Shipping service.

• Standard shipping rate: Free
• Worldwide shipping rate: Free
• Customs duties, import taxes, brokerage fees, or other government charges: Included in Free Worldwide Shipping and covered by us if applicable

Tracking Information

Once your order has shipped, tracking information will be sent to the email address used at checkout when available. Tracking updates may take 1–3 days after shipment to appear in the carrier system.

If your tracking number does not show movement right away, please allow the full tracking update window before contacting support.

Wrong or Incomplete Address

Please review your shipping address carefully before submitting your order. If you notice an incorrect or incomplete address, contact Klim as soon as possible at [email protected].

If an order has not yet been processed, we will do our best to help update the address. Once an order has shipped, address changes may not be possible.

Customs, Duties, Import Taxes, and Brokerage Fees

Customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If any such fees occur, they will be covered by us.

Customers are not responsible for paying customs duties, import taxes, brokerage fees, or other government charges on orders shipped through Klim Free Worldwide Shipping.

Lost, Delayed, or Damaged Packages

If your package appears lost, delayed, or damaged in transit, please contact Klim at [email protected] so we can review the issue.

To help us assist you efficiently, include the following details in your message:

• Your order number
• The email address used at checkout
• Your shipping name and delivery address
• A short description of the issue
• Photos of the package and product if the shipment arrived damaged

Contact Us

For shipping questions, tracking help, address concerns, customs questions, or delivery issues, contact Klim customer support at [email protected].