KLIM PRIVACY INFORMATION

Privacy Policy

Last updated: April 22, 2026

This Privacy Policy explains how Klim collects, uses, shares, protects, and retains information when you visit our website, place an order, contact customer support, create or use an account, subscribe to email marketing, or interact with our online store.

Information We Collect

Klim may collect information that you provide directly, information related to your order, and information collected automatically when you use our website.

• Contact details, such as your name, email address, billing address, shipping address, and other information you provide at checkout or through customer support.
• Order details, such as products purchased, order number, purchase date, shipping details, return or exchange requests, and related customer service messages.
• Account information, if account features are available, such as login details, saved preferences, order history, and account communication settings.
• Payment-related information needed to complete a purchase through PayPal, Stripe, or credit card payment processing.
• Website usage information, such as pages viewed, device type, browser type, approximate location data, referral source, cart activity, and interactions with the website.
• Marketing preferences, such as email subscription status, email engagement, and unsubscribe requests.

How We Use Information

Klim uses customer information to operate the store, process orders, provide support, improve the website, and communicate with customers.

• To process, confirm, fulfill, and manage orders.
• To provide customer support for orders, shipping, returns, exchanges, product questions, and account help.
• To send order confirmations, shipping updates, return instructions, refund updates, and other transaction-related messages.
• To review payment, fraud prevention, security, and checkout activity.
• To improve website performance, product presentation, navigation, and customer experience.
• To manage email marketing where permitted and based on your subscription or communication preferences.
• To comply with applicable store operations, recordkeeping needs, security requirements, and lawful requests when required.

Order Processing

When you place an order with Klim, we use the information you provide to confirm the purchase, prepare the order, arrange shipment, provide tracking information when available, respond to customer service requests, and manage returns or exchanges when applicable.

Please make sure your checkout details are accurate. Incorrect or incomplete contact, billing, or shipping information may delay order processing or support responses.

Payment Information

Klim uses PayPal, Stripe, and credit card payment processing to help complete purchases. Payment information may be submitted to these payment services so your transaction can be authorized, processed, reviewed, and completed.

Please do not send sensitive payment information, full credit card numbers, bank details, or account passwords by email or through a contact form.

Cookies and Analytics Tracking

Klim uses cookies and similar tracking technologies to support website functionality, cart activity, checkout flow, customer preferences, security, performance measurement, and analytics tracking.

Cookies may help the website remember items in your cart, understand how visitors use the store, measure page performance, and improve the shopping experience. You can adjust cookie settings through your browser, but some website features may not work properly if cookies are blocked or disabled.

Email Marketing

Klim may send email marketing messages about products, promotions, store updates, and related offers when you subscribe, opt in, or otherwise provide permission to receive marketing communications.

You can unsubscribe from marketing emails by using the unsubscribe link included in marketing messages or by contacting us at [email protected]. Transactional emails related to orders, shipping, returns, exchanges, payments, or customer support may still be sent when needed to service your order or request.

Service Providers

Klim may share limited information with service providers that help operate the store and complete customer requests. These providers may support services such as website hosting, payment processing, order fulfillment, shipping, customer service, email communication, analytics, security, fraud prevention, and business operations.

Service providers are expected to use customer information only as needed to perform services for Klim or as otherwise permitted by applicable requirements.

Data Security

Klim uses reasonable administrative, technical, and organizational measures to help protect customer information from unauthorized access, misuse, loss, alteration, or disclosure.

No website, payment system, transmission method, or electronic storage method can be guaranteed to be completely secure. Customers should use strong passwords where account features are available and avoid sending sensitive information through unsecured channels.

Data Retention

Klim retains customer information for as long as needed to provide store services, process orders, manage returns and exchanges, support customer requests, maintain business records, improve website operations, and meet applicable operational or legal requirements.

When information is no longer needed, Klim may delete, anonymize, or securely retain it according to store needs and applicable requirements.

Customer Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information. These may include the right to request access to your information, ask for corrections, request deletion, object to certain uses, limit certain processing, or manage marketing preferences.

To make a privacy request, contact Klim at [email protected]. We may need to verify your identity or request additional information before completing certain privacy requests.

Children’s Privacy

The Klim website is intended for general ecommerce use and is not directed to children. Klim does not knowingly collect personal information from children for online account or purchase purposes.

If you believe a child has provided personal information to Klim, please contact us so we can review the request and take appropriate action.

International Users

Klim may be accessed by customers in different locations. By using the website or placing an order, you understand that your information may be processed, stored, or handled in locations where Klim or its service providers operate.

Privacy rules may vary by location. Klim handles customer information according to this Privacy Policy and applicable requirements related to store operations.

Third-Party Links

The Klim website may include links to third-party websites or services. Klim is not responsible for the privacy practices, content, or security of third-party websites that are not controlled by Klim.

Please review the privacy policy of any third-party website or service before providing personal information.

Policy Updates

Klim may update this Privacy Policy from time to time to reflect changes in store operations, technology, customer services, or privacy practices. Updates will be posted on this page with a revised “Last updated” date.

Your continued use of the website after changes are posted means you acknowledge the updated Privacy Policy.

Contact Information

For privacy questions, customer information requests, email marketing preferences, order support, or account-related privacy concerns, contact Klim at [email protected].