KLIM RETURN INFORMATION

Return Policy

Thank you for shopping with Klim. This Return Policy explains our 30 Days Free Returns service, return eligibility, refund timing, exchanges, and how to contact customer service before sending an item back.

30 Days Free Returns

Klim offers 30 Days Free Returns on eligible items. To begin a return, you must contact our customer service team first so we can provide the correct return instructions and return details.

Returns sent without contacting customer service first may not be accepted.

Return Eligibility

Items may be eligible for return if they are requested within 30 days of delivery and meet the condition requirements listed below.

• The item must be unused, unworn, unwashed, and unaltered.
• The item must be in its original condition.
• Original tags, labels, accessories, manuals, and packaging should be included when applicable.
• The item must not show signs of wear, stains, odors, damage, dirt, pet hair, or other use.
• The return must be approved by customer service before the item is sent back.

Item Condition

Returned items are inspected after they are received. Items that do not meet the return condition requirements may be refused, returned to the customer, or excluded from refund eligibility.

Please package your return carefully. If the item includes original product packaging, do not place labels, tape, or writing directly on that packaging unless customer service instructs you otherwise.

Non-Returnable Items

Some items may not be eligible for return. Non-returnable items may include:

• Items that have been used, worn, washed, altered, or damaged after delivery.
• Items missing required tags, accessories, parts, manuals, or original packaging.
• Items returned after the 30-day return window.
• Items sent back without contacting customer service first.
• Gift cards, digital products, downloadable items, or other non-physical products, if offered.
• Items marked as final sale or non-returnable on the product page or at checkout, unless the item arrives damaged or incorrect.

How to Start a Return

To start a return, please contact Klim customer service before sending any item back.

• Email [email protected].
• Include your order number and the email address used at checkout.
• Tell us which item you want to return and why.
• Include photos if the item arrived damaged, defective, or incorrect.
• Wait for return instructions and return details before shipping the item.

Please contact our customer service team at [email protected] to receive the correct return instructions and return details.

Customer-Service Return Instructions

Do not send your return to any address until customer service has reviewed your request and provided the correct return instructions. We do not display a fixed return address because return details may vary by order, product, or return type.

Returns sent to the wrong location, sent without approval, or sent without the requested return details may be delayed or may not be accepted.

Return Shipping Cost

Approved eligible returns within the 30-day return window are covered by our 30 Days Free Returns service. To qualify for free return service, you must follow the return instructions provided by customer service.

If an item is sent back without approval, sent incorrectly, or does not meet the return requirements, return shipping support may not apply.

Refund Process

Once your returned item is received, it will be inspected before a refund is issued. Refund processing takes 3–15 days after the returned item is received and inspected.

Approved refunds are issued to the original payment method when possible. Depending on your payment provider or financial institution, additional time may be required for the refund to appear on your statement.

Original discounts, promotions, or coupon code adjustments may affect the final refund amount. Any refund will be based on the amount paid for the returned item, subject to this policy.

Exchanges

If you need a different size, color, or item, contact Klim customer service at [email protected] before sending anything back.

Exchange availability may depend on current inventory. If the requested replacement item is not available, customer service can help review the available options.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or different from what you ordered, contact customer service as soon as possible at [email protected].

Please include your order number, a clear description of the issue, and photos of the product and packaging. We will review the details and provide the next return, replacement, exchange, or refund instructions when applicable.

Final Sale Items

If an item is marked final sale or non-returnable on the product page or at checkout, it may not be eligible for return or exchange unless the item arrives damaged, defective, or incorrect.

If you are unsure whether your item qualifies for return, contact customer service before sending it back.

Contact Us

For return questions, exchange help, damaged-item support, or refund updates, contact Klim customer service at [email protected].